1. Return of Goods
1.1 No goods will be accepted for return or credit unless approval has been received from the Customer Service Department.
1.2 Application for return of goods must be made within seven (7) days from receipt of goods.
1.3 The customer will be allocated a Return Goods Authority (RGA) reference number by our Customer Service Department. This RGA reference number must be shown on all returns. All returns are to be to the Westcoast Surgical and Medical Supplies warehouse as directed by the Customer Service Department.
1.4 Please ensure that the RGA reference number is clearly marked on all goods for return. Goods will only be accepted for return where prior approval has been obtained and RGA reference number shown.
1.5 Application for credit because of Short Shipment / Damaged Goods / Over Shipment of Goods must be made within seven (7) days of receipt of goods.
1.6 If a product is believed to be faulty, goods should be isolated and Customer Services should be advised of the alleged fault. A sample from the batch concerned will be evaluated by the Quality Assurance Department and, if found to be faulty a RGA number will be provided.
1.7 Non-Stock items ordered at customer request will not be accepted for return.
1.8 Items must be unopened, in their unit of measure and in their original manufacturer’s packaging which has not been marked, defaced, damaged or interfered with in any way (other than prior to delivery to the buyer).
1.9 Westcoast Surgical and Medical Supplies Pty Ltd may, in its absolute discretion, (but is not obliged to) accept returns which the Buyer has incorrectly ordered (a Product Credit), provided that the Buyer requests the Product Credit within 7 days after delivery of the product. If Westcoast Surgical and Medical Supplies Pty Ltd accepts a Product Credit, Westcoast Surgical and Medical Supplies Pty Ltd will charge the Buyer a restocking fee equal to the higher of $25 or 10% of the price of the return items.
1.10 Items must be returned using a carrier nominated by Westcoast Surgical and Medical Supplies Pty Ltd.
1.11 Products returned without the prior consent of Westcoast Surgical and Medical Supplies Pty Ltd may be returned to the Buyer at the Buyer’s cost.
2. Perishable Goods
Any concerns as to the expiry period remaining on goods received must be conveyed to Westcoast Surgical and Medical Supplies within seven (7) days of receipt of goods. Under no circumstances will Westcoast Surgical Medical Supplies contemplate the return of stock, which has expired, or has less than 3 months’ shelf life.
The Buyer acknowledges that the following products cannot be returned under any circumstances:
I. Any “cold chain” products which are required to be stored between 2 and 8 degrees Celcius; and
II. Any nutritional products