Privacy Policy

Westcoast Surgical and Medical Supplies operates under strict privacy guidelines outlined by the Federal Governments Privacy Act (see www.privacy.gov.au). Link will open in a new window.

Personal Information

In order to conduct business there is certain information that Westcoast Surgical and Medical Supplies requires from customers such as your name, address, telephone numbers, payment details along with any information supplied for purchases from our website.

Use of Personal Information

Westcoast Surgical and Medical Supplies requires such information:

• To supply services to our customers such as newsletters
• General administrative purposes involving customer service records
• To enable us to communicate with customers regarding billing-related reasons including debt collection
• To identify customers when they place orders through our website

Protection of Personal Information

Westcoast Surgical and Medical Supplies collects and stores information in electronic and/or hardcopy formats. Strict measures are taken, in accordance with Government legislation, to guarantee that all information provided is kept confidential and secure. Procedures are in place to ensure that customer details and orders are only viewable by those personnel within the organisation that have the appropriate clearance.

Disclosure of Personal Information

Under no circumstances will Westcoast Surgical and Medical Supplies sell customers' information. The only time information is disclosed to a third party is when it is integral to the provision of services/supply or if Westcoast Surgical and Medical Supplies is required to do so by law. In both cases these entities meet with strict guidelines to preserve customers' privacy. Our third party suppliers will not contact Westcoast Surgical and Medical Supplies customers unless expressly requested to do so by the customer themselves.

Cookies

Saving of the shopping trolley within our website is made possible by cookies. Cookies are simply small text files that are automatically saved on your computer when you visit or interact with a website. For our customers' convenience, Westcoast Surgical and Medical Supplies uses cookies. These pieces of information are applied to our site to enhance its functionality to save you having to input the same information time and time again. Westcoast Surgical and Medical Supplies does not use cookies to store personal information about you.

Encryption

Web services communications are not viewable by a third party as they travel on the Internet. Encryption is implemented using 128-bit encryption with HTTPS/SSL at the transport level. No non-secure Web service requests are granted.